Terms and Conditions

Ordering
Orders can be placed online, by phone, mail, or fax. Our contact information is listed below:

Phytos Biosciences Sdn Bhd map

Revongen Corporation Center
N0. 12A, Jalan TP5,
Taman Perindustrian UEP,
47600 Subang Jaya,
Selangor DE, Malaysia.
 
Tel.:     603-80251603
Fax.:     603-8025 1637

Email: sales@phytosbio.com  

 

Phone orders are accepted 9:00am to 5:00pm Monday through Friday (GMT +0800). We are closed on Saturday and Sunday. Fax and on-line orders are always accepted.

Shipping
All ex-stock products are normally shipped within 3 days (within Malaysia) of receipt of the order unless otherwise noted at the time the order is placed. Exceptions to this are: 

  1. orders are shipped on Fridays (since most products are living plant materials),
  2. orders placed around holidays,
  3. orders placed by new customers,
  4. shipments to residential addresses,
  5. phytosanitary inspection or
  6. approval from the authorities (Agricultural Department or Custom and Quarantine Department, etc). These may require more time to ship.

Our in vitro culture products (free of soil) will be shipped through domestic courier services and our plant seedlings (with soil) and bio-fertiliser products will be shipped (domestic only) by our logistic team.

Charges will vary with the destination, weight, and content of each shipment. All freight charges, administrative costs and special packaging charges are available upon request at order entry and are indicated on our invoices.

Backordered items are shipped when they become available, unless alternative instructions are provided when the original order is placed. To minimize freight costs backorders may be added to future shipments.

Regulations and Phytosanitary Certificate
Our products are living plants materials generated from tissue culture propagation. Customer has to provide the details of the regulations and relevant official documents (such as Import Permit) based on the requirements of the destination country.

Pricing and Terms of Payment
Our products Prices may be subject to alteration due to international market situations. Larger quantities of catalog products can be offered on further discounts. Please inquire. All payments NET to our Bank Account within 30 days of invoicing date, unless another term of payment is agreed upon in writing.

All payment to Phytos Biosciences Sdn Bhd, please refer to our Malayan Banking Berhad (MayBank) account: 5623 6663 6449. We accept credit card and bank cheque.

Return Policy
Our Customer Service Department is available to assist you should a problem arise. Please inspect your packages upon receipt and notify us immediately of any damage that may have occurred with your order. Prior to returning any product, our Customer Service Department should be contacted to obtain authorisation and proper shipping procedures. Any product returned without preauthorization and proper documentation may be discarded without refund.

Most if our products are living plant materials. Please understand that might be a deterioration of quality or fatality after long distance shipping. The plantlets might be injured or dislodged from the culture media. There is no return or refund of item under these circumstances:

  • customer placed a wrong order
  • item damaged due to shipment
  • container of in vitro item is unsealed
  • plant damaged or contaminated due to improper handling by customer

Return or replacement of the item only allowed if wrong item shipped by Phytos Biosciences and the item is still unsealed or kept under proper condition. The shipping cost of replacement item will be paid by Phytos Biosciences. However, the replacement of item will not including the lose or wrong shipment caused by courier service providers. Return must be made within 7 days from date of sales invoice.

Hotline

Interested in our products? Our sales team is always there to help:

+60 3 8025 1603
info@phytosbio.com